Refund & Return Policy

At Noyze Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our policy below.

🔁 Return Policy

We accept returns under the following conditions:

  • Return request must be made within 3 days of receiving the product.

  • Product must be unused, unwashed, and in original condition.

  • All original tags and packaging must be intact.

  • A clear unboxing video is required for damaged or wrong product claims.

We reserve the right to reject returns that do not meet these conditions.

🔄 Exchange Policy

We offer exchanges for:

  • Size issues

  • Damaged products

  • Wrong item delivered

Exchange request must be made within 3 days of delivery confirmation.

Delivery charge for exchange:

  • If the mistake is from the customer (size selection), customer bears delivery cost.

  • If the mistake is from our side (wrong/damaged product), we cover the exchange delivery cost.

💰 Refund Policy

Refunds are applicable only in the following cases:

  • Product is out of stock after payment

  • Verified damaged or wrong product and replacement is unavailable

Refund Process:

  • Refund will be processed within 5–7 working days after approval.

  • Refund method will be discussed (Mobile Banking / Bank Transfer).

  • Delivery charges are non-refundable unless the issue is caused by us.

❗ Non-Returnable Items

We do not accept returns for:

  • Used or washed products

  • Products damaged by customer misuse

  • Discounted or clearance sale items (unless damaged)

📦 Important Notes

  • Please check product size carefully before ordering.

  • Color may slightly vary due to lighting and screen resolution.

  • We recommend checking the product in front of the delivery person.

📞 Contact Us

If you need assistance regarding return or refund:

📞 Mobile: 01771571503
📧 Email: noyzeclothing@gmail.com
📍 Address: Road- 01, Block- D, Mirpur- 01, Dhaka- 1216
🌐 Website: https://noyzeclothing.com/